If it's so simple, why don't managers all over the globe get this right, every time? Well, because it's so simple, it seems too easy, so busy managers squeeze a lot more in, time after time. And that makes things much more complex - just the way a manager should be. NOT. Keep it simple, deliver quality and you will not go far wrong.
Here are the three things...
- They Value their People
So what do the best managers do? They are very interested in what they hear their people say and respond accordingly. They are realistic in their expectations and provide support, guidance and coaching to enable their people, willingly and pro-actively. They are honest, truthful, act with integrity and never over-promise. The best managers learn, understand and practice every day. - They Have Fun!
Working with the best managers is fun, great fun. Going to work in the environment created by the best managers is not like work - it is an entertainment you get paid for. Fun in the context of a professional organisation, working very professionally - and laughing a lot. Odd for your customers or clients - maybe; so let them join in too. What does it say about a relationship between you and them if you're both having fun? They will love you! - They Are Very Clear
The best managers are very clear in their expectations of their people and within that they are demanding. So the people who work with the best managers, understand exactly 'WHAT' is expected of them in any given role. They understand 'WHAT'. The best managers then enable them to make their own decisions of the way they deliver. They can select the best 'HOW' to do it - often very, very creatively and regularly better than the best manager would have done. |
